Clustdoc
Clustdoc is a remote all-in-one client onboarding software used by professionals in 40+ countries. Our fast, intuitive, and secure SaaS solution helps businesses streamline data collection and manage onboarding for clients, tenants, landlords, suppliers, and employees. With Clustdoc, professionals stay in control, optimize intake processes, and accelerate stakeholder movement through the sales funnel. Our mission is to support the digital transformation of SMBs and SMEs worldwide with innovative features and seamless service.
Job Details
- Job Type: Contract
- Category: Customer Support
- Salary: $18 per hour
- Skills: Customer Support, Email/Chat Support, Client Relationship Management, Client Relations
- Location: Remote – Open to candidates worldwide
- Apply Before: March 27th, 2025
About the Role
We are a fast-growing EU SaaS startup looking for a Remote Customer Success Manager (CSM) to support our US-based clients efficiently across time zones.
- Build lasting customer relationships – Act as a trusted advisor, ensuring seamless platform integration and fostering loyalty.
- Turn customers into power users – Organize and deliver personalized training sessions, helping clients maximize Clustdoc’s features for automated onboarding.
- Proactively enhance customer success – Analyze needs, provide tailored solutions, and address challenges before they arise.
- Drive product growth – Identify expansion opportunities, boost product adoption, and provide valuable insights to shape our roadmap.
If you’re excited to work in a dynamic remote SaaS environment where customer success drives business growth, we’d love to hear from you by submitting your application letter through the link below!
