Supporter Care Administrator (Customer Service)

National Deaf Children’s Society

Job details

Pay: £24,203 – £30,254 a year
Job type: Permanent
Location: Remote

Full job description

The role

We’re looking for a thoughtful and thorough Supporter Care Administrator to join our Help chapter and play a vital role in ensuring our supporters and the public have a positive experience with us. In this role, you’ll be the first point of contact for enquiries and complaints, working diligently to resolve issues and provide clear, helpful information.

What you’ll do

Respond to supporter and public enquiries and resolving complaints with efficiency and empathy.
Work collaboratively with internal teams and external agencies to streamline supporter care processes.
Manage database entries for supporter donations, ensuring accuracy and timeliness.
Maintain clear and organised records, adhering to established procedures.
Contribute to the continuous improvement of our supporter care services.

What you’ll need

Proven experience in a fast-paced customer care environment, ideally within the charity sector
Strong communication skills, both via phone and email
Strong problem-solving skills and the ability to remain calm under pressure.
Excellent organisational skills and a keen eye for detail.
A commitment to providing exceptional customer service.
A dedication to delivering value to both internal and external customers.
Strong digital skills and a sound understanding of agile values & principles.
A criminal record check / DBS disclosure (if offered the position).

What you’ll get

Home-based working with flexible hours.
25 days holiday – plus additional 3 days at Christmas (and bank holidays).
Pension (5.5% employer contribution).
Healthcare Cashplan
Annual performance-based salary increase.
Employee Assistance & Wellbeing Programmes.

What we do

The National Deaf Children’s Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children’s rights, so they have the same opportunities as everyone else.

Disability Confidence

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us at recruitment@ndcs.org.uk with any accessibility or reasonable adjustment enquiries.

The National Deaf Children’s Society is a registered charity in England and Wales (1016532) and in Scotland (SC040779).

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE