Clipboard Health
- Workplace: Remote
- Location: Anywhere
- Job Type: Full-time
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
Overview of the Role:
Our Social Media Moderators are essential to building and maintaining a trusted, high-quality marketplace for our healthcare workers and facility partners. As part of the Worker Operations (W-Ops) team, you will help ensure that every interaction in our online communities reflects our commitment to reliability, professionalism, and service excellence.
We’re looking for moderators who are both sharp and empathetic—people who can quickly assess risks, enforce community standards fairly, and create positive experiences across all platforms. This role requires strong judgment, adaptability, and the ability to navigate high volumes of interactions in a fast-moving, dynamic environment, always with the goal of protecting and enhancing the Clipboard Health community.
Qualifications:
- 2+ year of experience in social media moderation, customer service, or community management.
- Strong written communication skills; able to communicate professionally, empathetically, and efficiently.
- Sharp judgment and the ability to make decisions quickly in a fast-paced environment.
- High attention to detail and commitment to upholding community standards.
- Experience with moderation and social media management tools (e.g., Sprout Social, Hootsuite, Zendesk) is a plus.
- Ability to work independently, take ownership, and prioritize tasks effectively.
- Availability to work flexible hours, including weekends if needed.
- Bonus: Experience supporting healthcare workers or working in a mission-driven environment.
Main Responsibilities:
- Monitor user-generated content across all major platforms (Facebook, Instagram, LinkedIn, TikTok, etc.).
- Enforce community guidelines and moderation policies consistently and fairly.
- Remove inappropriate content and escalate complex issues or risks to internal teams.
- Respond to user questions and comments in a way that reflects Clipboard Health’s brand voice: professional, empathetic, and action-oriented.
- Identify trends, potential risks, or common questions arising in the community and flag them to leadership.
- Collaborate with customer support, marketing, and operations teams to align messaging and ensure a seamless customer experience.
- Help refine and update moderation protocols as needed to keep pace with growth and platform changes.
- Report daily on community health, volume of interactions, and flagged concerns.
System Requirements
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection
FAQs about Social Media Moderator position at Clipboard Health:
Q: What is Clipboard Health?
A: Clipboard Health is a fast-growing Series C marketplace that connects healthcare facilities with healthcare professionals through an app-based platform. Their mission is to lift people up the socioeconomic ladder by providing career growth and financial opportunities.
Q: What is the role of a Social Media Moderator at Clipboard Health?
A: Social Media Moderators help maintain a trusted and high-quality online community by monitoring user-generated content, enforcing community guidelines, and ensuring positive interactions across platforms.
Q: What are the key responsibilities of this role?
A: Responsibilities include monitoring content on platforms like Facebook, Instagram, LinkedIn, and TikTok, enforcing community guidelines, responding to user questions, and collaborating with internal teams to ensure a seamless customer experience.
Q: What tools will I use in this role?
A: Moderation and social media management tools such as Sprout Social, Hootsuite, and Zendesk may be used.
Q: What qualifications are required?
A: At least 2 years of experience in social media moderation, customer service, or community management. Strong written communication skills, sharp judgment, and attention to detail are essential.
Q: Are there any preferred skills?
A: Experience with moderation tools, supporting healthcare workers, or working in a mission-driven environment is a plus.
Q: What are the system requirements for this role?
A: A minimum 15Mbps wired internet connection, i5 processor or equivalent, 12GB RAM, a quiet working environment, and steady power and internet connection are required.
Q: How can I apply?
A: You can apply through details below.
Q: Does Clipboard Health provide equal employment opportunities?
A: Yes, Clipboard Health is committed to equal opportunity employment and values diversity in its workforce.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Specified
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