VERIA
Gear for Travelers & Commuters Always On the Go
PAY: $800/Months + Additional Bonus
We foster a culture of adventure, innovation, and purpose. Our team thrives on collaboration, creativity, and continuous improvement, working together to enhance the lives of travelers and commuters.
With a customer-first mindset, we design products and experiences tailored to the evolving needs of modern adventurers and professionals. Our workplace values individuality, encourages initiative, and welcomes fresh ideas.
Key Values:
✅ Innovation & Continuous Improvement
✅ Solution-Oriented & Proactive Approach
✅ Customer-Centric Mindset
✅ Team Collaboration & Open Communication
✅ Adaptability in a Fast-Paced Environment
✅ Passion for Travel, Adventure, and Growth
We are seeking a Remote E-Commerce Operations & Customer Service Assistant to optimize daily operations, coordinate with our 3PL provider, and ensure seamless order processing. This role also involves providing exceptional customer support via email. Availability during morning hours (EST) is required.
Responsibilities:
Operations:
- Communicate with 3PL partners to ensure timely order fulfillment
- Track inventory and flag potential stock issues
- Manage order modifications, refunds, and chargebacks
- Assist with operational reporting and process improvements
- Support logistics and supply chain tasks as needed
- Ensure workflows align with company objectives and customer expectations
Customer Service:
- Respond to customer inquiries and resolve issues via email
- Handle pre-orders, order statuses, returns, and exchanges professionally
- Coordinate with warehouses and logistics partners for customer-related concerns
- Maintain clear, proactive communication to enhance customer satisfaction and retention
Requirements:
- Experience with Shopify and e-commerce operations
- Strong organizational skills and attention to detail
- Effective communication with warehouses, customer service teams, and customers
- Background in supply chain or logistics coordination is a plus
- Customer service experience, particularly via email, is highly preferred
- Ability to identify and improve operational inefficiencies
- Must be available during morning hours (EST)
Application Process:
1️⃣ Submit Your CV & Cover Letter
- Highlight your relevant experience and why you’re a great fit.
2️⃣ Record a 3-Minute Loom Video
- Introduction: Name, background, and what excites you about this role.
- Work Experience & Achievements: Key roles held and major accomplishments.
- Industry Insights: Experience in this field and analysis of key trends.
- Why You’re a Great Fit: How your skills align with the role and company values.
3️⃣ Loom Video Submission
- Copy the Loom video link (ensure it’s viewable by anyone with the link).
- Include the video link in your application email along with your CV and cover letter.
📩 Send applications to hiring@veriatravel.com.
