Pacific Working Capital
Remote | $26.00 – $28.03 per hour
Job Types: Full-time, Part-time, Contract, Temporary, Seasonal
Job Overview
Pacific Working Capital is actively seeking a Customer Support Representative to join our remote team. This role plays a vital part in delivering high-quality client services and ensuring customer satisfaction. The ideal candidate is enthusiastic, solutions-oriented, and skilled in data entry, analysis, and customer communication.
Key Responsibilities
- Deliver top-tier customer service via phone, email, and chat.
- Perform outbound calls to follow up with clients and collect service feedback.
- Manage data entry and maintain accurate records of customer interactions.
- Analyze customer inquiries and offer effective resolutions or escalate when needed.
- Collaborate with the team to streamline support processes and enhance service quality.
- Assist in onboarding and training new representatives on customer service protocols.
- Use multilingual skills, when applicable, to better serve a diverse customer base.
Qualifications
- Previous experience in a call center or client services setting is highly desirable.
- Excellent verbal and written communication abilities.
- Strong analysis skills and problem-solving capabilities.
- High attention to detail with proficient data entry experience.
- Ability to manage tasks independently in a remote work environment.
- Multilingual capabilities are an asset.
- A proactive and customer-centric mindset.
Compensation and Benefits
Pay: $26.00 – $28.03 per hour
Benefits Include:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift Options
- 4, 8, 10, or 12-hour shifts
- Morning, day, evening, night, overnight, rotating, or split shifts
- No nights (optional)
Frequently Asked Questions (FAQs)
1. What is the role of a Customer Support Representative at Pacific Working Capital?
The role of a Customer Support Representative involves providing outstanding customer service, addressing client inquiries, resolving issues, and improving customer satisfaction through multiple communication channels.
2. What are the key responsibilities of this role?
The key responsibilities of this role include handling customer inquiries via phone, email, or chat, conducting outbound calls, maintaining accurate records, analyzing customer concerns, collaborating with team members, training new staff, and assisting diverse clients with multilingual support.
3. What qualifications are required for this position?
The qualifications required for this position include previous experience in client services or call center environments, strong verbal and written communication skills, proficiency in data entry, strong analytical skills, and a commitment to high-quality customer service.
4. Are multilingual abilities required for this role?
Multilingual abilities are not required but are considered a plus as they enhance communication with a broader range of customers.
5. What technical skills are required?
The required technical skills include proficiency in data entry, strong analysis skills, and the ability to work with office systems effectively.
6. Is this a remote position?
Yes, this is a fully remote position that allows candidates to work from anywhere.
7. What is the expected work schedule?
The expected work schedule varies, offering full-time, part-time, contract, temporary, and seasonal positions with shifts ranging from 4 to 12 hours.
8. What is the hourly pay rate?
The hourly pay rate for this role is between $26.00 and $28.03 per hour.
9. What benefits are offered for this role?
The benefits offered for this role include 401(k), dental insurance, flexible schedules, health insurance, paid time off, and vision insurance.
10. How do I apply for this position?
You can apply for this position by submitting your application online through the official Pacific Working Capital job portal.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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Join our remote team and help us elevate the customer experience at Pacific Working Capital!
