Seeking a temporary Customer Support Representative to deliver outstanding remote customer support throughout the summer. This role has the potential to become a more permanent position for the right candidate. The ideal candidate will be a warm and enthusiastic individual with excellent written communication skills and a customer-first mindset.
Location
- Remote (work from home)
This is a remote position, with the option to work from home or in a hybrid setup at the London office. The candidate will be required to have their own laptop and internet access.
Contract type
- Temporary, part-time (8 hours per week) with potential to extend.
Duration
- ASAP
Role of the Job
The Customer Support Representative will be the first point of contact for the community across email, social DMs, and live chat. The successful candidate will provide clear, kind, and proactive responses to customer questions, complaints, and concerns.
Key Responsibilities
- Respond to customer inquiries via email, social media, and live chat
- Provide clear and concise information about Company’s events and services
- Support customers with ticketing, booking changes, and event information
- Ensure all queries receive a first response within 2 business day.
Requirements:
- Excellent written communication skills and attention to detail
- Calm under pressure with a proactive, can-do attitude
- Organised, eager to learn, and happy to take initiative
- Previous customer service experience is not essential, but beneficial.
Frequently Asked Questions (FAQS)
- What are the working hours for this role?
The regular commitment is 8 hours per week, with additional time required on key dates and as needed on an ad-hoc basis.
- Can I work from home?
Yes, this is a remote position, and you will be required to have your own laptop and internet access.
- What is the duration of the contract?
The contract is temporary, part-time, and will run from ASAP – End of September, with the potential to extend.
- How much annual leave can I expect?
You will receive 30 days of annual leave pro rata, inclusive of public holidays.
- What is the salary for this role?
The salary is £11.00 per hour.
- Do I need previous customer service experience?
Previous customer service experience is beneficial, but not essential.
- What is the application deadline?
The application deadline is midnight on Friday, 20th May.
- Will I have the opportunity to work on key dates?
Yes, you will be required to work extended hours on key dates in the summer, including specific dates in July and August.
- What is the Customer Satisfaction (CSAT) score target?
The target CSAT score is >94%.
- How will I be supported in this role?
Training and support will be provided to help you succeed in this role.
- What kind of skills do I need for this role?
You will need excellent written communication skills, attention to detail, and a customer-first mindset.
- How will I know if I’m a good fit for this role?
If you are a warm and enthusiastic individual who is organised, eager to learn, and happy to take initiative, you may be a good fit for this role.
Salary Package
- £11.00 per hour
- 30 days annual leave (inclusive of public holidays)
Required document
- Resume/CV
Method Of Application
- Send an email with subject “Customer support rep.
- Express interest and highlight relevant skills in the email body.
- Wait for confirmation before sending your CV
- Selection will be done via a shuffle method; successful candidates will be contacted.
APPLY HERE
Deadline: Not Disclosed
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About company
- Story
A dynamic events business that has been inspiring, challenging, and entertaining customers since 2015. With two market-leading outdoor events, Camp Wildfire and Camp Kindling, the business has grown rapidly, aiming to take its unique events worldwide to reach over 1 million customers. Through this journey, the business strives to spark curiosity, encourage endeavour, and create joy.
- Mission and Values
At the heart of the business’s success is its mission to spark curiosity, encourage endeavour, and create joy. The values are built around creating a supportive, growth-focused working culture that invests in education and experimentation. The organization champions diverse skill sets, perspectives, and discussions, encouraging everyone to be themselves and input into the organization and work at all levels.
- Company Culture
The company culture is centered around creativity, adventure, and positivity. The organization promotes a culture of experimentation, learning, and growth, where employees are encouraged to push boundaries and try new things. With a focus on diversity and inclusion, the company strives to create a workplace where everyone feels valued, respected, and empowered to contribute.
- Events and Experiences
Kindling, are designed to create unforgettable experiences for customers. With a focus on outdoor activities, music, and community, the events aim to bring people together and create lifelong memories. The events are carefully curated to provide a unique blend of adventure, creativity, and fun.
- Growth and Development
As a rapidly growing company, the organization is committed to investing in the growth and development of its employees. With opportunities for training, mentorship, and career advancement, the company provides a supportive environment for employees to learn and grow. The focus on innovation and experimentation ensures that employees are constantly challenged and engaged.
- Community and Impact
The organization is passionate about creating a positive impact on its customers, employees, and the wider community. The company strives to make a difference through its events, products, and services, while also prioritizing sustainability and social responsibility. With a focus on community building and customer satisfaction, the company aims to create a loyal and engaged customer base.
- Join the Wildkind Family
If you’re looking for a dynamic and supportive work environment that values creativity, adventure, and positivity, this might be the perfect fit for you. With opportunities for growth and development, a focus on diversity and inclusion, and a commitment to making a positive impact, the organization is an exciting place to work and grow your career.
