- Salary: Not Disclosed but high compentitive
- Location: Remote (Anywhere)
- Job Type: Full Time
Neybox is a leading European app development studio powered by a small remote team of talented individuals.
Our mission is to combine technological innovation with great user experience to maximize and enhance the well-being of every individual.
With more than millions of downloads worldwide, our apps have been featured numerous times on the press and won many distinctions.
🚀What’s the position?
We’re looking for a dedicated Support Representative to join our growing team. This is full-time, remote position to help us provide great support for our two mobile apps.
💫What will I be working on?
We have two apps Pillow (https://pillow.app) and Today (https://neybox.com/today). These are two well-established, health and fitness mobile apps with millions of users worldwide. Our customers will reach out to us for help via email, our dedicated customer support service or social media. As a Support Representative for our team, you will be the front-line contact for our users, helping them navigate our applications, troubleshoot issues, and make the most of their features.
🤹What will be my role and responsibilities?
- Respond to customer support requests
- Maintain and update the content of our knowledge base.
- Coordination with the rest of the team to escalate issues to the right people or teams where necessary.
- Reply to reviews on App Store Connect.
- Help customers reaching out on Social Media.
🌍 Can I work remotely?
Of course! Our team is 100% remote. To ensure maximum availability of our support team, your working days and hours may include weekends or holidays.
🙌 What is it like working at Neybox?
Our team is smal and collaborate closely on a daily basis. Not everyone joins that the same time but we ensure a good overlap of our working hours. Our communication is mainly asynchronous using Slack and other communication tools and we keep meetings at a minimum. We work closely together and we encourage open communication and transparency.
Requirements
💼 What are the requirements?
- At least one year of experience in similar customer support positions
- Excellent written and verbal communication skills
- Familiarity with customer support software
- Proficient use of the English language.
- Good copywriting skills.
- Proficient in usage of MacOS and iOS
- References from previous employers in written or spoken form may be required.
⚡️ Bonus skills
An academic background or experience in software development is a plus.
Benefits
😌 Benefits
- Working as part of a small word-class friendly team to help people around the world live a better life.
- Being part of a growing multi-cultural team that values and supports each member.
- Access to many learning resources and sponsored learning opportunities.
- Great salary with bonuses.
- 24 days of paid leave + public holidays.
❌ Who should not apply?
We don’t work with outsourcing companies, HR agencies or headhunters. Please apply directly as an individual interested in the position.
📥 Great! How can I apply?
Just hit the button “Apply” button below!
⚠️ Please note that this is the only acceptable way to apply. All other ways of contacting Neybox about the position (social media, LinkedIn, email etc.), will result in immediate rejection.
Frequently Asked Questions (FAQs)
1. What is the role of a Customer Support Representative at Neybox?
The Customer Support Representative will be responsible for assisting users of Neybox’s two mobile apps—Pillow and Today—by responding to customer inquiries via email, support services, and social media. They will also maintain the knowledge base, escalate issues to the appropriate teams, and respond to reviews on the App Store.
2. Is this a remote position?
Yes! Neybox operates as a fully remote team. However, working days may include weekends or holidays to ensure maximum availability for customer support.
3. What are the main responsibilities of this position?
- Responding to customer support requests
- Maintaining and updating the knowledge base
- Coordinating with the team to escalate issues
- Replying to App Store reviews
- Assisting customers via social media
4. What qualifications do I need to apply?
Applicants should have:
- At least one year of experience in customer support roles
- Strong written and verbal communication skills
- Familiarity with customer support software
- Proficiency in English
- Good copywriting skills
- Experience with macOS and iOS
5. What are the bonus skills that may improve my chances?
Having an academic background or experience in software development is considered a plus.
6. What benefits does Neybox offer?
- Competitive salary with bonuses
- 24 days of paid leave plus public holidays
- Opportunities for learning and career growth
- A supportive and multicultural team environment
7. Can I apply if I work for an outsourcing company or HR agency?
No, Neybox does not accept applications from outsourcing firms, HR agencies, or headhunters. Only individual applicants will be considered.
8. How do I apply for the position?
To apply, simply click the “Apply” button in the job posting. Any other attempts to contact Neybox through social media, LinkedIn, or email regarding the position will result in immediate rejection.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: 14th June, 2027
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