Salary: $11.00 Per Hour (Employer est.)
Workspace: Remote·
Location: Anywhere
Job Type: Full Time and Part Time
Job Overview
Call Control, LLC is a family-owned business operated primarily out of Tilghman Island, Maryland. Operating in over 10 states, with employees across the country, we provide unparalleled customer service to our clients and their customers.
Our benefits programs were designed with our team members’ preferences in mind. Some of the benefits offered are:
- Simple IRA Retirement Plan with 3% company match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Paid Time Off
- Merit based rewards system
- Semi-Annual Pay and Performance reviews
Note: All applications, interviews, orientation, and training will be done virtually.
Responsibilities:
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Communicate clearly and effectively with clients via phone, email, and chat.
- Analyze customer feedback and data to identify trends and improve service delivery.
- Maintain accurate records of customer interactions and transactions through data entry.
- Utilize office software and call center tools efficiently to manage customer requests.
- Assist in training new staff on best practices for client communication and service.
Requirements:
- Previous experience in a customer service role is preferred, particularly in a call center or office environment.
- Strong verbal and written communication skills in English; multilingual abilities are a plus.
- Proficiency in data entry with attention to detail to ensure accuracy in client records.
- A proactive approach to problem-solving with strong analytical skills.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- Day shift
People with a criminal record are encouraged to also apply
Work Location: Remote
FAQs about Customer Service Representative position at Call Control, LLC:
1. What does Call Control, LLC do?
Call Control, LLC is a family-owned business providing customer service solutions across multiple states in the U.S.
2. Is this position remote?
Yes, this is a fully remote position.
3. What is the pay rate for this job?
The pay starts at $11.00 per hour.
4. Are applications, interviews, and training conducted online?
Yes, everything—from applying to training—is done virtually.
5. What are the primary duties of this role?
- Assisting customers with inquiries and resolving issues.
- Communicating via phone, email, and chat.
- Recording customer interactions and transactions accurately.
- Using office software and call center tools to manage requests.
6. Will I need to analyze customer feedback?
Yes, part of the job includes identifying trends and improving service delivery based on feedback.
7. Do I need experience for this role?
Previous customer service experience, especially in call centers or office environments, is preferred but not required.
8. What skills are needed for this job?
- Strong verbal and written communication skills in English.
- Proficiency in data entry with attention to detail.
- A proactive problem-solving approach.
- Multilingual abilities are a plus.
9. Is this position available in multiple states?
Yes, Call Control, LLC operates in over 10 states.
10. What benefits does this job offer?
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- Paid time off (PTO)
- Merit-based rewards
- Semi-annual pay and performance reviews
11. Does Call Control, LLC offer retirement benefits?
Yes, there is a Simple IRA retirement plan with a 3% company match.
12. Can I choose my work schedule?
There is a flexible schedule available, but the role primarily operates during the day shift.
13. Are people with a criminal record encouraged to apply?
Yes, Call Control, LLC encourages applications from individuals with a criminal record.
14. How can I apply for this position?
You can apply directly online through the job posting.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Specified
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