Vitafoam Nigeria Plc
Job Title: Customer Service Officer
Location: Lagos, Nigeria
Employment Type: Full-Time
About Vitafoam Nigeria Plc
Founded in 1962 through a partnership between British Vita and Unilever, Vitafoam Nigeria Plc has grown to become the country’s leading manufacturer of Polyether foam products, furniture, upholstery, and adhesives. Listed on the Nigerian Stock Exchange in 1978, Vitafoam is dedicated to delivering quality products that enhance comfort and well-being across all stages of life.
Job Description
Vitafoam Nigeria Plc is currently seeking a qualified candidate for the Customer Service Officer role.
Responsibilities:
- Promote and sell the company’s products.
- Handle customer inquiries and provide detailed product information.
- Build and maintain strong customer relationships to enhance brand loyalty.
- Process orders, payments, and track deliveries.
- Address customer complaints and ensure prompt resolution.
- Maintain accurate records of sales transactions and customer interactions.
- Work closely with the sales and logistics teams for seamless service delivery.
Qualifications and Requirements
- BSC/HND in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in sales, customer service, or a similar role.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and customer management tools.
- Prior experience in retail or product sales is an advantage.
- Excellent negotiation and problem-solving abilities.
Method of Application
Interested candidates should send their CVs to career.vitafoam@vitafoam.com.ng using “VACANCY – Customer Service Officer (Lagos)” as the subject line.
