Job Overview
Our client is a modern funeral home focused on simplifying end-of-life services, offering cremations, personalized memorials, and transparent pricing that brings comfort and clarity to grieving families. In partnership with leading venues, they aim to elevate service standards within this space, providing exceptional care that fosters trust and appreciation from families during a time of need.
Location
South Africa, Angola, Egypt, Ethiopia, Kenya, Morocco, Nigeria, Tanzania, Tunisia, Ghana
Employment Type
Contract
Location Type
Remote
Department
Project Growth
Compensation
- $1.2K – $1.4K per month
Location:
Fully remote (Work from home), 9 AM – 5 PM PST.
Position Overview:
The Customer Care Representative is the first point of contact for families seeking cremation and end-of-life services. This role involves explaining processes, presenting the company’s offerings without pressure, and coordinating with internal teams to ensure smooth case handling and resolutions. This remote role supports Pacific Day Time (9 AM – 5 PM) and is ideal for candidates skilled in hospitality, with a customer-focused mindset and a drive to provide empathetic, organized support.
Main Responsibilities:
- Empathetic Customer Support: Receive and manage calls from grieving families, offering emotional support and assisting them through difficult times.
- Service Coordination: Address inquiries regarding pricing and service arrangements, providing recommendations for seamless end-of-life experiences.
- Process Guidance: Clearly communicate the cremation process to both prospective and active clients, assisting families with accurate information and updates.
- Follow-up & Engagement: Conduct follow-ups with families through phone, text, and email to keep them engaged and informed about available services.
Requirements:
- Exceptional Hospitality Skills: Empathetic, clear, and reliable communication that builds trust and helps families navigate their situations with confidence.
- Consultative Sales Ability: Able to guide leads from initial interest through decision-making without high-pressure tactics.
- Organized & Detail-Oriented: Skillful in managing multiple priorities, adhering to regulatory requirements, and ensuring accurate follow-through on details.
- Relevant Experience: Minimum 2 years in hospitality, customer service, or consumer sales where handling delicate, nuanced situations was essential. Experience in crisis management, social work, or similar fields is a plus.
Why Join Us?
Our client is dedicated to supporting families through one of life’s most challenging experiences, creating space to honor and celebrate loved ones. This role provides an opportunity to join a growing startup, where your contributions will help shape the company’s success while fostering your own professional growth.
FAQs about Customer Care Representative role:
1. What is the nature of this position?
This is a contract-based, fully remote customer service role supporting families seeking cremation and end-of-life services.
2. Where is this position available?
The role is open to candidates in South Africa, Angola, Egypt, Ethiopia, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Ghana.
3. What are the working hours?
The position operates on Pacific Standard Time (PST), from 9 AM – 5 PM.
4. What will my main duties be?
Your responsibilities include:
- Answering calls from grieving families with empathy and care.
- Explaining cremation services and pricing without pressure.
- Providing accurate information regarding processes and timelines.
- Coordinating service arrangements and ensuring seamless follow-ups.
- Conducting engagement via phone, text, and email.
5. Will I need to sell services?
While this role involves guiding families through decision-making, it focuses on consultative support, not high-pressure sales.
6. What qualifications are required?
Candidates must have at least 2 years of experience in hospitality, customer service, or consumer sales. Experience in crisis management or social work is a plus.
7. What skills are important for success in this role?
Key skills include:
- Empathetic and professional communication.
- Strong organizational skills to manage multiple priorities.
- Detail-oriented approach to maintaining accurate records.
- The ability to support families with confidence and care.
8. What is the compensation for this role?
The salary range is $1.2K – $1.4K per month.
9. Are there opportunities for growth within the company?
Yes, the company is a growing startup, meaning employees can contribute to its success and advance professionally.
10. How do I apply for this role?
Interested candidates can submit their applications directly through the company’s hiring portal or job listing platform.
11. Will I need to complete an interview?
Yes, shortlisted candidates will go through an interview process to assess their experience and suitability for the role.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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