- Compensation: $1.2K – $1.4K per month
- Location: South Africa, Angola, Egypt, Ethiopia, Kenya, Morocco, Nigeria, Tanzania, Tunisia, Ghana
- Employment Type: Contract
- Location Type: Remote
- Department: Project Growth
Job Overview
Our client is a modern funeral home focused on simplifying end-of-life services, offering cremations, personalized memorials, and transparent pricing that brings comfort and clarity to grieving families. In partnership with leading venues, they aim to elevate service standards within this space, providing exceptional care that fosters trust and appreciation from families during a time of need.
Location:
Fully remote (Work from home), 9 AM – 5 PM PST.
Position Overview:
The Customer Care Representative is the first point of contact for families seeking cremation and end-of-life services. This role involves explaining processes, presenting the company’s offerings without pressure, and coordinating with internal teams to ensure smooth case handling and resolutions. This remote role supports Pacific Day Time (9 AM – 5 PM) and is ideal for candidates skilled in hospitality, with a customer-focused mindset and a drive to provide empathetic, organized support.
Key Responsibilities:
- Empathetic Customer Support: Receive and manage calls from grieving families, offering emotional support and assisting them through difficult times.
- Service Coordination: Address inquiries regarding pricing and service arrangements, providing recommendations for seamless end-of-life experiences.
- Process Guidance: Clearly communicate the cremation process to both prospective and active clients, assisting families with accurate information and updates.
- Follow-up & Engagement: Conduct follow-ups with families through phone, text, and email to keep them engaged and informed about available services.
Qualifications:
- Exceptional Hospitality Skills: Empathetic, clear, and reliable communication that builds trust and helps families navigate their situations with confidence.
- Consultative Sales Ability: Able to guide leads from initial interest through decision-making without high-pressure tactics.
- Organized & Detail-Oriented: Skillful in managing multiple priorities, adhering to regulatory requirements, and ensuring accurate follow-through on details.
- Relevant Experience: Minimum 2 years in hospitality, customer service, or consumer sales where handling delicate, nuanced situations was essential. Experience in crisis management, social work, or similar fields is a plus.
Why you should Apply:
Our client is dedicated to supporting families through one of life’s most challenging experiences, creating space to honor and celebrate loved ones. This role provides an opportunity to join a growing startup, where your contributions will help shape the company’s success while fostering your own professional growth.
FAQs for the Customer Care Representative position:
Is this fully remote?
Yes, work from home (9 AM – 5 PM PST).
Which countries can apply?
South Africa, Angola, Egypt, Ethiopia, Kenya, Morocco, Nigeria, Tanzania, Tunisia, Ghana.
What’s the salary?
$1,200 – $1,400 per month.
Is this full-time?
Yes, contract position with full-time hours.
What industry is this?
Funeral services/end-of-life care.
What are the key responsibilities?
Providing empathetic support, explaining services, and coordinating arrangements.
What experience is required?
2+ years in hospitality, customer service, or consultative sales.
What skills are needed?
Empathy, clear communication, and organizational abilities.
Are there sales targets?
Consultative guidance without high-pressure sales.
What tools are used?
Phone, email, text for customer follow-ups.
Team structure?
Part of Project Growth department (size unspecified).
Growth opportunities?
Chance to shape a growing startup.
How to apply?
Through posted application process.
Start date?
Position currently open.
Work equipment?
Remote setup required (details unspecified).
Performance metrics?
Customer support quality and case coordination.
Background checks?
Likely required (industry-sensitive role).
Training provided?
Onboarding for service specifics implied.
Company mission?
Simplifying end-of-life services with transparency.
Shift flexibility?
Must work PST hours (location flexible).
Multilingual needs?
English required (others not specified).
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Specified
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