Trafilea
- Category: Customer Care
- Location: Remote
- Employment Type: Full-time
Trafilea is a dynamic and forward-thinking tech e-commerce group revolutionizing the intimate apparel and beauty industries. With a strong focus on data-driven strategies, Trafilea is scaling rapidly while championing a culture of body positivity, collaboration, and continuous innovation. Currently, Trafilea is seeking a Customer Experience Team Leader to join their remote team and elevate the customer care experience.
Role Overview
As a Customer Experience Team Leader, you will guide a team of customer service representatives and ensure every interaction reflects Trafilea’s high standards. You will serve as the voice of the customer, turning insights into actionable strategies that enhance satisfaction and loyalty.
Key Responsibilities
- Lead and manage a remote team of customer service representatives
- Deliver outstanding customer support through timely and effective solutions
- Analyze feedback to identify trends and propose improvements
- Collaborate with cross-functional teams to enhance customer journeys
- Track and report key performance indicators (KPIs) to evaluate success
- Develop and implement strategies to boost customer retention and loyalty
- Mentor and train team members to uphold exceptional service standards
Qualifications
- 2+ years in a similar leadership or customer service role
- Strong English communication skills (spoken and written)
- Proven team management and problem-solving abilities
- A mindset geared toward growth, learning, and adaptability
- Strong interpersonal skills and a collaborative attitude
- High accountability with the ability to work independently
- Analytical skills to monitor KPIs and follow through on action plans
FAQs
What’s the company culture like at Trafilea?
Trafilea nurtures a culture of innovation, support, and continuous growth. Employees are empowered to develop both personally and professionally.
Who will I be working with?
You’ll collaborate with a diverse and global remote team that values inclusion and authenticity.
What benefits does Trafilea offer?
Trafilea provides a competitive remote benefits package, including 15 paid vacation days, a learning stipend, and more.
Is Trafilea a well-recognized company?
Yes, Trafilea has been acknowledged by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers.
What’s the work environment like?
Dynamic, data-driven, and energetic—perfect for self-starters who thrive in a fast-paced remote setup.
Can I work independently?
Absolutely. Trafilea values autonomy and the ability to make smart, independent decisions.
What support will I receive?
You’ll receive the resources, feedback, and guidance needed to grow within the organization.
How is customer feedback handled?
Customer insights are key to Trafilea’s strategic decision-making and service improvements.
Do I need previous customer service experience to apply?
Yes, at least two years in a relevant role is required.
Is remote work truly global?
Yes. As long as you have a reliable internet connection, you can work from anywhere in the world.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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About Trafilea
A Global Leader in Data-Driven E-commerce
Trafilea is a rapidly expanding tech e-commerce powerhouse in the intimate apparel and beauty segments. Known for leveraging data and innovation, the company’s mission is to deliver high-quality products and a seamless customer experience.
Culture of Growth and Innovation
Team members at Trafilea are encouraged to experiment, share ideas, and pursue professional development. With a supportive leadership team and a collaborative environment, Trafilea is the ideal workplace for ambitious professionals.
Award-Winning Remote Workplace
With accolades from Forbes and FlexJobs, Trafilea has earned recognition for its commitment to flexible, fulfilling remote work environments.
Join Trafilea and shape the future of e-commerce—remotely.
