Enterprise Mobility
Enterprise Mobility is hiring Remote Reservations Sales Representatives to join its dynamic customer service team. This work-from-home opportunity is perfect for individuals with strong communication skills and a passion for delivering excellent customer experiences. Previous call center experience is preferred but not essential. What matters is a sales-driven mindset and the ability to thrive in a target-based environment.
About the Role
As part of the team, successful candidates will handle customer reservations, provide expert guidance, and help drive sales while working from the comfort of their home. This is an excellent opportunity to build a career with a globally recognized company, offering training, support, and career growth opportunities.
Key Details
- Job Type: Full-time
- Location: Remote (within the UK)
- Salary: £25,250 per annum
- Hours: 40 hours per week, shifts between 8am and 7pm, Monday to Sunday
Responsibilities
- Listen to customer requirements and present solutions
- Convert rental enquiries to bookings
- Maintain exceptional customer service standards
- Handle inbound and outbound calls for bookings, queries, and administrative tasks
- Communicate company values to customers
Skills Required
- Excellent communication skills
- Confident telephone manner
- Ability to work independently and be self-motivated
- Strong PC skills and technical aptitude
- Prior call center experience is preferred but not essential
Qualifications
- Available to work flexible shifts
- Must provide a suitable home office environment
- Specific technical requirements for computer and internet setup
About Enterprise Mobility
Enterprise Mobility began as a small business in 1957 and has since grown into the largest global mobility provider, operating over 9,500 branches worldwide with an annual turnover of $35 billion. Despite its expansion, the company remains family-owned, with CEO Chrissy Taylor representing the third generation of the Taylor family to lead the business. Enterprise Mobility is committed to professional growth at every level and provides individuals with the freedom to develop their skills, take on new challenges, and contribute to its ongoing success.
Pros and Cons of Working as a Reservation Agent at Enterprise Mobility
Pros
- Work-Life Balance: Opportunity to work from home, which can offer better work-life balance.
- Career Growth: Enterprise Mobility provides training and support for career advancement.
- Diversity and Inclusion: Recognized for its commitment to diversity, equity, and inclusion.
- Stability: Family-owned company with long-term stability.
Cons
- High Stress Levels: Some employees report high stress due to metrics and customer expectations.
- Micromanagement: Some reviews mention micromanagement and strict performance metrics.
- Limited Breaks: Continuous back-to-back calls can be exhausting.
- Limited Growth Opportunities: Some roles may have limited room for advancement.
Overall, this role is suitable for those who enjoy customer service, are self-motivated, and can thrive in a target-driven environment. However, it may not be ideal for those seeking a low-stress job or extensive career progression opportunities.
