Teamworks
- Location: 100% remote work – Team members can live anywhere, and attendance is optional.
- Employment type: Full-time
- Salary Package: To be discussed upon application
- Required Documents: Resume/CV
Teamworks, the Operating System for Sports, powers over 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. The company is looking for a responsive, detail-oriented, and cooperative Customer Support Specialist to make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges.
Primary Responsibilities
As a Customer Support Specialist, you will be responsible for solving complex problems in a prompt, friendly, and efficient manner. You will manage a queue of cases, prioritize issues based on severity and customer impact, and ensure timely resolutions.
Main Responsibilities
- Become deeply knowledgeable about the entire Teamworks product suite and the technologies used to troubleshoot and prioritize issues.
- Understand customers’ challenges and needs to troubleshoot and solve complex problems.
- Manage a queue of cases and prioritize issues based on severity and customer impact.
- Fulfill technical requests and handle sensitive information while enforcing data security measures.
- Coordinate with internal stakeholders to ensure products are continuously improving and customer needs are met.
- Provide information to the development team to assist in creating back-end tools and solutions.
- Deliver exceptional service to both internal and external customers.
FAQs
Is this fully remote?
Yes, 100% remote with optional attendance.
What are the main responsibilities?
Troubleshooting complex issues, managing case queues, and coordinating with internal teams.
What tools are used?
Salesforce, Zendesk, JIRA, and G-Suite.
Is this full-time?
Yes, full-time position.
What products will I support?
Teamworks’ suite (Teamworks, INFLCR, Notemeal, etc.) for sports organizations.
Are flexible hours allowed?
Yes, work from anywhere with flexible arrangements.
What’s the salary?
To be discussed during application.
What benefits are offered?
Company equity, competitive pay, learning opportunities, and incentives.
What skills are needed?
Problem-solving, technical troubleshooting, and customer service expertise.
How to apply?
Submit resume/CV via company website.
Is experience in sports required?
Not specified, but product knowledge will be trained.
Team culture?
Values teamwork, innovation, and high achievement.
Diversity policy?
Committed to inclusive hiring (no discrimination).
Growth opportunities?
Learning/development programs available.
Documentation needed?
Resume/CV only.
Security requirements?
Must handle sensitive data securely.
Response time expectations?
Time-sensitive case resolution required.
Company industry?
Sports tech (software for 6,500+ teams).
All answers are strictly single-line as requested.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Specified
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About Teamworks
Teamworks was founded in 2006 as a messaging platform supporting collegiate football teams. Since then, the company has grown to become a leading provider of software solutions for sports organizations, powering over 6,500 teams worldwide.
Teamworks makes an impact by providing software solutions that drive the operations of sports organizations, enabling them to deliver exceptional experiences for athletes, coaches, and fans. The company’s products have helped shape the future of sports and continue to grow and innovate.
As a fast-growing company in the sports tech industry, Teamworks is likely to continue expanding its product offerings and solidifying its position as a leader in the space. With a strong foundation in innovation and customer satisfaction, the company is poised for continued growth and success.
Teamworks’ success can be attributed to its commitment to innovation, customer satisfaction, and teamwork. The company’s culture values high achievement and collaboration, driving its employees to deliver exceptional results.
The faces behind Teamworks are its employees, who are passionate about sports and dedicated to delivering exceptional solutions for sports organizations. From developers to customer support specialists, each employee plays a critical role in driving the company’s success.
