Remote Opportunity
Why Clipboard Health Exists:
Clipboard Health aims to elevate individuals up the socioeconomic ladder by transforming lives through its innovative app-based marketplace. This platform connects healthcare facilities with professionals, enabling on-demand shift bookings for workers and talent access for facilities. The mission is to empower healthcare professionals with flexible work opportunities while helping facilities meet staffing demands effectively.
About Clipboard Health:
Clipboard Health is a rapidly growing Series C tech startup revolutionizing healthcare staffing with its two-sided marketplace. Recognized as one of Y Combinator’s Top Companies, it has achieved 20x+ growth since January 2021. With a global, remote-first team, Clipboard Health is committed to diversity, inclusion, and innovation, serving thousands of healthcare professionals and facilities across the U.S.
Role Overview:
We are seeking highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This role goes beyond traditional call center duties—you will act as a frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your primary responsibilities include resolving client issues, preventing churn, and ensuring a seamless customer experience.
Key Responsibilities:
- End-to-End Issue Resolution: Serve as the main support contact for HCFs, addressing inquiries via phone and email with urgency and precision.
- Retention & Churn Prevention: Proactively identify and resolve potential issues before escalation to retain clients effectively.
- Real-Time Problem Solving: Manage at least 30 calls and 15 email tickets daily, focusing on providing genuine solutions rather than quick fixes.
- Independent Work in a Fast-Paced Environment: Operate autonomously while thriving in a dynamic startup setting.
What We’re Looking For:
- Customer-Centric Mindset: A genuine passion for helping clients and taking ownership of their challenges.
- Strong Communication Skills: Proficient in professional English (both written and spoken).
- Proactive Problem-Solving: Ability to think critically and develop long-term solutions without relying solely on scripts.
- High Accountability: Commitment to delivering consistent results and meeting high performance standards.
Who Can Apply?
- Open to candidates of all experience levels—skills matter more than credentials.
- No specific degree required; we value your capabilities over your résumé.
Why Join Clipboard Health?
- 100% Remote Work: Enjoy the flexibility of working from anywhere in the world.
- Startup Growth Environment: Be part of a fast-paced company that values curiosity, independence, and innovation.
- Skills-Based Hiring Process: Our selection prioritizes real-world problem-solving abilities over formal qualifications.
System Requirements for Success:
- Reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset for clear communication.
- Quiet, distraction-free workspace with stable power and internet connectivity.
Next Steps After Application:
Complete the application form, which includes customer support skill-based questions critical for initial screening. Successful candidates will receive case study instructions via email within 2-3 days—check your spam folder if necessary.
Ready to Make an Impact? Apply Now! 🚀
Clipboard Health offers an exciting opportunity to contribute meaningfully in the healthcare industry while working remotely in a dynamic startup environment. If you’re passionate about solving complex client issues and delivering exceptional service, we’d love to hear from you!
