Community Phone
Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.
Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.
🌟 About the role
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.
🚀 You will…
- Track customer concerns, identifying trends, and driving calls
- Work Cross-Functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Understand why customers wish to cancel and working on solutions to keep customers satisfied
- Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues
🏆 You are…
- Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
- Kind to your core
- Able to Adapt quickly to change
- Excellent in both Verbal and Written English Communication skills
- A Skilled Multitasker and Organizational by nature
- Experience with Zendesk, Hubspot or similar technology
💰 Compensation:
We are hiring globally and paying $6/hour as a base salary with additional commission potential
📆 Shifts:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis
💙 About Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We’re always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we’re able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Frequently Asked Questions (FAQs)
1. What is Community Phone?
Community Phone is a company focused on building the best phone service for communities in America. They serve small businesses, government agencies, and individuals, ensuring reliable communication.
2. Where is Community Phone headquartered?
The team operates across 15 countries with around 80 employees, but their primary market is in the United States.
3. What does a Customer Support Representative do?
Customer Support Representatives handle customer concerns, track trends, ensure customer satisfaction, and work cross-functionally to solve issues. They also upsell additional products and services.
4. What type of customers will I interact with?
You will support landline users, small business owners, government agencies, and individual customers.
5. What skills are required for this role?
- Excellent verbal and written English skills
- Ability to remain calm under pressure
- Strong multitasking and organizational abilities
- Experience with Zendesk, HubSpot, or similar tools
- Adaptability and customer service expertise
6. Do I need previous customer service experience?
While experience is helpful, the company values adaptability, kindness, and strong communication skills.
7. What is the base salary for this position?
The role offers a base salary of $6 per hour with potential commissions.
8. Is this a remote position?
Yes, Community Phone hires globally, meaning this role is remote.
9. What are the working hours?
Shifts are based on U.S. time zones, from 9 AM EST to 9 PM EST. Weekend shifts may be required on a rotating basis.
10. What is the work culture like at Community Phone?
The company values curiosity, efficiency, transparency, teamwork, and customer-centric service.
11. Does Community Phone support professional growth?
Yes, they encourage continuous learning, open-mindedness, and challenging questions to foster personal and professional development.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: 15th June, 2025
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