Job Description
This is a remote position.
Schedule:
Total hours: 40 hours per week or 8 hours per day
Monday – Friday
9:00 AM – 6:00 PM Alexandria, VA time (or 9:00 PM – 6:00 AM Manila time)
With 1 hour unpaid break in between
Client location or time zone: Alexandria, VA, USA – EDT
Company/client overview:
Join a well-established career services company serving high-achieving professionals in the Washington DC area. As a Customer Support Specialist, you’ll be part of a dedicated team helping ambitious clients achieve their career goals through premium writing and coaching services. This role offers the opportunity to work with diverse, international clientele while utilizing your superior communication skills and emotional intelligence. If you’re passionate about helping others succeed and excel at building strong client relationships, this could be your next career move.
Main Responsibilities:
- Manage client relationships and serve as primary point of contact
- Handle client communications and respond to inquiries
- Support clients through their career services journey
- Navigate challenging client situations with patience and professionalism
- Maintain high standards of written and verbal communication
- Demonstrate emotional intelligence when working with anxious or demanding clients
Requirements
- Excellent command of written and verbal English
- Strong attention to detail
- Superior customer service skills
- High level of emotional intelligence and patience
- Professional communication style
- Problem-solving abilities
- Cultural awareness and sensitivity
Scope:
- Full-time position
- Remote work
- Direct client interaction
- Working as part of a customer success team
- Serving high-achieving international clientele
Benefits
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
Job ID: ZR_23100_JOB
Frequently Asked Questions about the Customer Support Specialist role:
1. What is the work schedule for this position?
The role requires 40 hours per week, Monday to Friday, from 9:00 AM to 6:00 PM Alexandria, VA time, with a one-hour unpaid break.
2. Is this a remote position?
Yes, this is a fully remote job.
3. What are the primary responsibilities of this role?
The Customer Support Specialist manages client relationships, responds to inquiries, supports clients through their career services journey, and navigates challenging situations with professionalism.
4. What qualifications are required?
Candidates must have excellent written and verbal English skills, strong attention to detail, superior customer service abilities, and a high level of emotional intelligence.
5. What benefits are offered?
Eligible employees receive HMO coverage, permanent work-from-home arrangements, immediate hiring, and a steady freelance job.
6. What industry does this role belong to?
The position falls under the “Other” industry category.
7. What is the job type?
It is a full-time role with at least 35 paid hours per week.
8. Where is the client located?
The client is based in Alexandria, VA, USA, operating in the Eastern Daylight Time (EDT) zone.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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