Vistamark Enterprises
Job details
- Pay: $18.31 – $19.47 an hour
- Job type: Full-time
- Shift and schedule: 8 hour shift | Monday to Friday
- Work setting: Remote
Full job description
Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.
Role of the Job:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services while addressing customer concerns.
- Utilize effective phone etiquette to create a positive customer experience.
- Conduct outbound calling to follow up on customer issues or feedback.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Collaborate with team members to improve service delivery and resolve complex issues.
Qualifications:
- Previous experience in a call center or client services environment is preferred.
- Strong communication skills in English, both verbal and written.
- Proficient in data entry with attention to detail.
- Ability to type efficiently while engaging with customers.
- Familiarity with customer support software and tools is a plus.
- A positive attitude with a commitment to providing excellent customer service.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us in delivering outstanding support that makes a difference for our customers!
Skills
- Communication skills (Required)
- Typing
- Data entry
Languages
- English (Required)
Job Type: Full-time
Pay: $18.31 – $19.47 per hour
Expected hours: 35 per week
Benefits:
- Health insurance
- Paid time off
- Referral program
Shift: 8 hour shift
FAQs based on the job description for the Live Chat Agent:
General Questions
- What is the pay range for this position?
The pay ranges from $18.31 to $19.47 per hour. - What type of employment is this?
This is a full-time position. - What are the expected working hours?
The role requires 35 hours per week, with an 8-hour shift from Monday to Friday. - Is this a remote position?
Yes, the job can be performed remotely.
Responsibilities
- What are the main duties of this role?
- Responding to customer inquiries via phone, email, and chat.
- Providing accurate information about products and services.
- Conducting outbound calls for follow-ups.
- Performing data entry tasks to maintain customer records.
- Collaborating with team members to resolve complex issues.
Requirements
- What qualifications are preferred for this role?
- Previous experience in a call center or client services environment.
- Strong communication skills in English, both verbal and written.
- Proficiency in data entry and typing.
- Familiarity with customer support software and tools is a plus.
- What personal qualities are important for this role?
A positive attitude, attention to detail, and the ability to work independently or as part of a team in a fast-paced environment.
Benefits
- What benefits are offered?
- Health insurance
- Paid time off
- Referral program
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Specified
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